Case Study: First Home Buyer Loan – Mackay, Queensland
Mortar Finance was engaged by a first home buyer couple seeking to purchase their first property in Mackay, Queensland, with a target purchase price of approximately $600,000. As first-time purchasers, the clients required a structured finance solution that would provide certainty during negotiations, while also maximising borrowing capacity and maintaining flexibility for future income growth.
A key priority for the couple was obtaining a pre-approval prior to actively making offers, ensuring they could confidently compete in a competitive regional property market. They also required a lending solution with competitive interest rates, offset and redraw features, and access to a lender that actively supported First Home Buyer Government Schemes.
A further complexity in their application was the presence of secondary employment income, which had been held across multiple roles for less than three months. This required careful lender selection due to varying policy requirements regarding probationary income and employment stability.
Mortar Finance conducted a detailed assessment of the clients’ financial position, income structure, and employment history. Given the variability in secondary employment tenure, the primary challenge was identifying lenders with flexible policy frameworks that would accept blended income sources without penalising recent role changes.
To maximise approval success and long-term flexibility, Mortar Finance recommended a variable rate home loan structure. This allowed the clients to:
This structure was also aligned with the clients’ expectation that their combined income would increase over time, particularly as secondary employment stabilised beyond the initial 3-month period.
A critical component of the strategy involved presenting three suitable lenders who met both pricing and policy requirements. Each lender was assessed on:
Through detailed policy research and direct lender engagement, Mortar Finance was able to identify lenders willing to consider policy exceptions for strong applicants with demonstrated earning capacity, despite short secondary employment history.
This approach ensured the clients were not restricted to standard credit policy interpretations and were instead assessed on overall serviceability strength.
Importantly, all recommended lenders offered:
To ensure speed and certainty, Mortar Finance took a proactive approach in validating income acceptability with preferred lenders prior to formal submission. This reduced the risk of delays or rework during assessment.
A streamlined documentation package was prepared, including:
As a result of this preparation, the clients were granted formal pre-approval within 3 business days, providing immediate confidence to begin property negotiations.
Mortar Finance also facilitated successful approval under applicable First Home Buyer Government Schemes, ensuring the clients maximised available benefits, including potential stamp duty concessions and deposit assistance eligibility where applicable.
This was coordinated alongside lender pre-approval to ensure seamless alignment between government requirements and lender policy conditions.
Once the clients secured a suitable property and executed a contract of sale, Mortar Finance immediately progressed the application to full assessment.
Due to the accuracy and completeness of the pre-approval file, the lender required minimal additional information. This allowed the application to proceed rapidly through credit assessment.
The clients successfully secured their first home in Mackay with a tailored home loan structure designed to support both current financial circumstances and future income growth.
Key outcomes included:
This case demonstrates Mortar Finance’s ability to navigate complex income scenarios and secure fast, structured finance outcomes for first home buyers. Through strategic lender selection, policy expertise, and proactive documentation management, the clients were able to enter the property market with confidence and financial flexibility, achieving a successful and timely home purchase in Mackay, Queensland.
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This was our first time buying a commercial property and the knowledge, professionalism and service we received was nothing short of amazing. We will be using the team again for any of our future needs and would recommend him to anyone in need of assistance.
5 stars doesn't explain the awesome experience of having your finance organized while you continue to manage business operations. No bank bully, only a smooth transition with no wasted time. Strongly recommend this professional service.
You know when you have a question but think it's silly or worse stupid, so you don't worry about asking it? Well, that'll never happen with these guys. They welcomed all our questions and made sure we understood it even if it meant by going through it again and again. Very patient, lovely, flexible and most importantly they know what they're doing. Made our loan application such a breeze. I can't thank these guys enough. From the first call to the settlement date, they were always in our corner trying to get the best deal for us. 100% use them again and would recommend them without any hesitation.
Nick assisted us in purchasing a new company vehicle during EOFY. This was an urgent transaction and I'm not sure we would have been successful without Nick's help and expertise. He did all the background work, talked us through any paperwork we had to complete, and made the whole process seamless. We will definitely be using Nick and the Mortar Finance team for future finance needs.
I’ve been fortunate enough to have dealt with Mortar Finance for over 3 years and they’ve been SO helpful. I purchased my first home back in 2020 by myself and since then, I’ve received ongoing support from the team. The team are not only knowledgeable but incredibly supportive and have open lines of communication throughout the whole journey. It can be a very daunting process but I would happily recommend them to anyone I know.
Highly recommended – Zac and the team at Mortar Finance made it seamless and smooth from start to finish. I have a complicated structure being self employed – Mortar were able to break down our structure and present it in a certain way to the bank in order for our loan needs to be met.
What an amazing and supportive business from the beginning. I could not fault the service, communication and adaptability. I would use again and recommend with confidence. My son recommended them to me, my daughter than used them and then me. No once off. Consistently do a great job.